Refund Policy

If something has gone wrong with your order, we want to make it right. Please email us at essentialfoodsja@gmail.com with your order and full name, and we’ll take it from there.

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Faulty or incorrect items

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If your order arrives damaged or faulty, or if we sent you the incorrect items, we'll make it right with a replacement, full refund (including any shipping you paid) or store credit.

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Please email essentialfoodsja@gmail.com as soon as possible, ideally within 30 days of delivery, with:

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• Your order and the full name on the order

• A short description of what's wrong

• A photo of the item

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We do not accept returns.

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What we do not cover

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We can't offer returns, refunds, or store credit for:

• Change of mind on opened or used items 

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